TrueFit Cycling is a home-based bike fitting business operating in Kirkland, Washington. This website at trufitcycling.com is used solely to allow clients to book in-person bike fitting appointments.
When you make a booking, we collect only what is needed to provide the service:
- Your name — so we know who the appointment is for
- Your phone number — to send SMS confirmations about your appointment
- Your service selection and booking details — date, time, service type, and price
- Bike type and notes (optional) — to prepare for your fit
We do not collect payment card information, addresses, or any other personal data beyond what is listed above.
Your information is used only to:
- Process and manage your bike fitting appointment
- Send you SMS messages about your appointment (confirmation, updates, cancellation)
- Prepare for your session (bike type, any notes you've shared)
- Keep a record of your appointment history for our internal use
We will never use your information for marketing, promotions, or any purpose unrelated to your appointment.
- Message frequency varies (typically 1–3 messages per booking)
- Message and data rates may apply depending on your carrier plan
- You may opt out at any time by replying STOP to any message
- To get help, reply HELP to any message
- We will never send promotional or marketing SMS messages
- Your phone number will never be shared with any third party
We do not sell, trade, rent, or share your personal information with any third party — ever.
The only external service involved in delivering this website and its communications is:
- Twilio — used to deliver SMS booking notifications to your phone number (subject to Twilio's Privacy Policy). Twilio does not use your number for any purpose other than message delivery.
Your booking information is stored securely and is only accessible to authorized administrators of TrueFit Cycling. We retain booking records for as long as reasonably necessary for our records. You may request deletion at any time by contacting us directly.
You have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS messages at any time by replying STOP
To exercise any of these rights, contact us using the details below.
If we make changes to this Privacy Policy, we will update the effective date at the top of this page. Continued use of our booking service after changes are posted constitutes acceptance of the updated policy.